Refund policy
We want every customer to feel confident when purchasing from our store.
Because many of our pieces are handcrafted, made-to-order, or carefully prepared artistic replicas and real taxidermy, we ask customers to review product descriptions and photos carefully before placing an order.
Returns
We accept returns for eligible items within 14 days of delivery.
To qualify for a return:
- the item must be unused and in its original condition
- the item must be returned in its original packaging whenever possible
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Non-Returnable Items
The following items cannot be returned or refunded:
- custom-made or personalized orders
- full-size replica commissions
- made-to-order artistic pieces
- items damaged due to improper handling after delivery
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with clear photos of:
- the item
- the packaging
- the shipping label
We will review the situation and offer an appropriate solution, which may include:
- replacement
- partial refund
- full refund
Refunds
Once a returned item is received and inspected, refunds will be processed to the original payment method.
Please allow several business days for your bank or payment provider to complete the transaction.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
After production or shipping has begun, cancellations may no longer be possible, especially for handmade or custom items.
Shipping Delays
We are not responsible for delays caused by:
- customs procedures
- postal carriers
- weather conditions
- international shipping disruptions
However, we will always do our best to assist customers in tracking and resolving delivery issues.
Contact
If you have any questions regarding returns, refunds, or your order, please contact us anytime. We value respectful communication and always aim to find fair solutions for both sides.